You can cancel your order at any time before delivery. Once packing and shipping has begun, you will not be able to cancel your order.
Ensuring your satisfaction is our number one priority. If you are shopping with us, we want you to feel confident. In order to ensure that you receive your item on time and in good condition, we are pleased to offer 100% satisfaction guarantee.
The happiness of our customers is our number one priority, which is why we provide the following guarantees to everyone who shops on moodinthebox.com:
Full refunds are not possible in the following cases:
You can submit refund requests within:
Once approved, the refund will be processed and credit will be automatically applied to your original credit card or payment method within 14 days unless otherwise specified.
Everything we sell is backed by our 100% satisfaction guarantee. If you are dissatisfied with your purchase, you have the option of returning it for a replacement or a full refund.
You have the right to return your order within 10 calendar days of the date on which you received your package, beginning on the day you received your package.
The product must be in new, unused condition and, if possible, in its original packaging, with all of its accessories and all of its packaged components included.
In the event of a buyer’s personal reasons, such as disliking the color or quality, changing their mind, ordering by mistake, etc., shipping expenses will be the responsibility of the buyer in these situations.
If the return is a result of our mistake or a defective product, we will reimburse the entire cost of the item, including shipping costs.
The following procedures should be followed if you want to start a return: